mtvSolar COVID-19 Statement
In keeping with our founding motivation to nurture the greatest good for all, we’d like to provide clarity on mtvSolar’s current operating plan in the midst of the COVID-19 pandemic. Please know that, as we’re all aware, this is a fluid situation, and subject to change. We are closely monitoring updates, and our highest commitment is always the safety & well being of our team, our customers, and the community at large. We do not take lightly our individual and collective role in slowing the spread of infection.
Installations: we are still able to complete installations safely. Most of the installation process occurs outside of the home/business. We have equipped our team with disinfectants to ensure that they clean any surface they touch, and enacted a strict policy limiting physical contact. Our team members know not to report to work if they are not feeling well. We are reaching out to each of our customers prior to scheduling for their input regarding their installation.
Sales: utilizing available technology, the sales process can be done remotely. We love meeting our customers face-to-face, but right now this seems to be the best approach for minimizing risk.
Product: we are well stocked to continue performing installations. We’ve seen some volatility in product availability due to decreased manufacturing, but we’re being proactive to ensure we can continue to provide our customers with high quality solar and battery backup systems.
Much of our office staff has transitioned to teleworking, and we’re staggering any in-office time in order to avoid person-to-person contact. We’re checking messages regularly, but we may not always answer the phone due to this. Email is the very best way to contact us at this time:
Technical Support: firstname.lastname@example.org
General Information: email@example.com
Please remember to wash your hands and look after one another. Sunny days are ahead.